Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@rudeattire.co.uk. If your return is accepted, we'll send you instructions on how and where to send your package, including the correct returns address. Items sent back without first requesting a return will not be accepted.

Return postage for change-of-mind returns is at your cost, unless the item is faulty. We recommend using a tracked service, as refunds are issued once the item reaches us.

You can always contact us with any return question at hello@rudeattire.co.uk.

Damages and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or misprinted, or you received the wrong item, contact us within 30 days of delivery at hello@rudeattire.co.uk with a photo of the item and the issue. We'll arrange a free reprint or a full refund, whichever you prefer. In most cases you won't need to send anything back; we'll only ask for a return if our production partner specifically requires one, and we'll cover the postage when they do.

Exceptions / non-returnable items

Items that have been worn, washed, or customised by you cannot be returned. We also do not accept returns on gift cards.

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and you'll need your receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at hello@rudeattire.co.uk.